Refund Policy

At Wellbeing Management Institute, we are committed to providing you with the highest quality supplement products, delivered fresh from our temperature-controlled warehouse. To maintain product integrity and ensure the safety of our customers, we do not accept returned supplement items for resale.

Would you really want to receive a supplement that has been previously handled or returned by another customer?

30 DAY GUARANTEE FOR OTHER PRODUCTS

If you change your mind or simply aren’t happy for any reason, you can simply return your undamaged or unopened product to exchange for another product or take a store credit, or refund. Don’t forget to send a copy of your receipt.

Order Cancellation and Refunds for Supplements

No Cancellations or Change-of-Mind Supplement Refunds
By placing an order on our website, you acknowledge and agree to our strict no cancellation and no refund policy. Once your order has been placed, it cannot be altered or cancelled.

Duplicate Orders
If you believe you have accidentally placed a duplicate order, please contact us immediately. We agree to cancel and refund the duplicate order—provided we are notified before dispatch.

Incorrect Items

If you receive an incorrect item, we will gladly send you the correct product once the incorrect item is returned to us in unused, unopened, and excellent condition.

  • Notify us within 48 hours of receiving your order by emailing admin@wm.com.au
  • We will credit you the cost to return the incorrect product

Damaged Items

If your order arrives damaged:

  • Please email photo evidence of the damage within 48 hours of receiving your order
  • We will assess the claim and provide a replacement where applicable

Adverse Reactions

Individual responses to supplements vary. Experiencing an adverse reaction does not imply a fault with the product and does not entitle you to a refund.

If you believe a product has caused harm, please contact us with full details. Where a product is later found to be defective or subject to a recall, we will comply with all obligations under Australian Consumer Law and the Therapeutic Goods Administration, including providing a full refund or replacement as appropriate.

Undelivered Orders

If you have not received your parcel:

  • Contact us within 6 weeks of placing your order
  • After this timeframe, we may be unable to investigate delivery status, and a refund or replacement may not be possible

Lost in Transit
If Australia Post confirms your parcel was lost, forward us their confirmation and we will replace your order promptly.

 Theft After Delivery

If your parcel was stolen after delivery, we take this seriously. Please file a police report and provide a copy to us—we will replace your order once confirmed.

Out of Stock
If an item is unavailable, we will notify you and issue a refund.

Signature on Delivery

Australia Post may deliver your parcel to your front door without requiring a signature. If you do not consider your delivery location secure, we recommend selecting “signature on delivery” at checkout or emailing us immediately after placing your order to request this service.

Customer Conduct Policy

We treat our customers with respect and professionalism, and we expect the same in return. We have a zero-tolerance policy for abuse, bullying, or harassment toward our team.

Harassment includes, but is not limited to:

  • Abusive or aggressive language
  • Repeated emails disputing a decision after a clear response has been given
  • Excessive contact intended to pressure or intimidate staff

In such cases, we reserve the right to cease communication, close the customer’s account, and refuse future service. Abuse may also be reported to authorities where appropriate.

We strive to ensure every order meets your expectations. Thank you for choosing Wellbeing Management Institute.