Feedback and Support

At Wellbeing Management Institute, we’re committed to providing an exceptional experience for every individual we connect with. Your feedback—both positive and constructive—helps us continuously improve and serve you better. Whether you’ve had a great experience you’d like to celebrate or an issue you’d like resolved, we welcome the opportunity to hear from you.

Sharing a Compliment

We love hearing when we’ve made a difference.

If one of our team members has gone above and beyond, or if you’ve had a positive experience with any part of our service or content, please let us know. Sharing your compliments not only uplifts the person or team involved, but also helps us understand what we’re doing well so we can continue to build on it.

To share a compliment, simply email us at admin@wm.com.au with the details of your experience. If you remember the name of the representative or the area of service you’re referring to, that’s even better!

Your kind words mean a lot—they remind us why we do what we do.

Raising a Concern

We always strive to provide outstanding care, guidance, and support—but we know that occasionally, things might not go as expected. If you’ve had an experience that fell short of your expectations, we genuinely want to hear from you so we can make things right.

We’ve created a simple and transparent process to help you share your concerns. Here’s how you can reach us:

By email: admin@wm.com.au
 By phone: 0415 248 788
 By mail:
 The Complaints Officer
 Webmall Pty Ltd
 PO Box 243
 NARANGBA QLD 4504

When submitting a concern, please include as much information as you can:

  • What happened and when
  • The name of any team member involved (if known)
  • The outcome you’re hoping for
  • Any relevant documentation or screenshots

This helps us address your concern thoroughly and fairly.

Need an Update on Your Complaint?

If you’ve already submitted a complaint, you’re welcome to follow up at any time. Contact us using any of the methods above and refer to your original communication or reference number (if you received one), so we can locate and update your case efficiently.

We understand how important it is to feel heard, and we’ll do our best to keep you informed throughout the process.

Internal Dispute Resolution Process

Once we receive your complaint in writing, we’ll aim to resolve it as quickly as possible—ideally on the spot. If that’s not feasible, we’ll send you a written acknowledgement within 5 business days, confirming that we’ve received your complaint and are looking into it.

We take every concern seriously and strive to handle each one with fairness, care, and professionalism. While we aim to resolve most matters quickly, some issues may take more time. If we’re still investigating after 45 days, we’ll send you an update explaining the delay and when we expect to provide a final response.

After we’ve completed our investigation, you’ll receive a written response outlining:

  • What we found
  • What actions we’ve taken
  • The reasons behind our decision

Our goal is not only to resolve your concern but to ensure you feel respected and valued throughout the process.

Why Your Feedback Matters

Your voice shapes our service. Whether you’re offering praise, suggestions, or concerns, your input helps us improve. We see every interaction as an opportunity to learn and grow. By sharing your thoughts with us, you’re helping us create a more responsive, compassionate, and effective experience for everyone we serve.